MM PROFESSIONAL SERVICES, LLC
Your Outsource Sales and Marketing Team Solution
YOUR LOCAL SALES AND MARKETING OUTSOURCE SOLUTION
Let’s Succeed Together Through Touch Economic Times
At MM Professional Services, LLC we have a statewide seasoned sales and marketing hospitality team in place to service all your needs as an outsource alternative!
ABOUT US
MM Professional Services-Our Mission is to support Hawaii Hospitality-Tourism business owners achieve positive results, enhance asset value, and generate maximum profitability. We are committed to building hotel-resort and other tourism related businesses leadership teams through outsourcing your sales, marketing, and operational services.
Our vision is to manage efficiently, exceed client expectations, exceed brand standards, and produce revenue results. With this in place, owners can pursue more growth and expand their business.
As professional hospitality leaders with more than 50 years of experience in Hawaii’s tourism market, we can develop successful management platforms in this Covid 19 environment that enables owners to save on payroll and grow their portfolios during these challenging times.
VALUED CLIENTS
Partnerships and Projects
E NOA TOURS
WAIKIKI TROLLEY
WAIKIKI BEACH ACTIVITIES
PORT WAIKIKI CRUISES
VALUED CLIENTS
Partnerships and Projects
VIDA MIA
ARCH HAWAII
EVENTS INTERNATIONAL
DALE CARNEGIE HAWAII
VALUED CLIENTS
Partnerships and Projects
PEERLESS HOST HAWAII
ROYAL HAWAIIAN LIMOUSINE TOURS
WAI KAI
CAPSTONE GROUP AND PUNA TRANS
VALUED CLIENTS
Partnerships and Projects
HEXA
A Step In the Right Direction
TARGO
Professional Guidance
HERA
Endless Opportunities
AXES
A Step In the Right Direction
SERVICES
Your Strategic Partner
OUTSOURCE SERVICES
As tourism begins to re-open in Hawaii many companies are re-tooling how to financially deploy their sales and marketing activities. At MM Professional Services-Our Mission with our locally based company is to support Hawaii Hospitality-Tourism business owners achieve positive results, enhance asset value, and generate maximum profitability in this Covid 19 environment. We are committed to building tourism related businesses leadership teams through outsourcing your sales, marketing, and operational services.
Our vision is to manage efficiently, exceed client expectations, exceed brand standards, and produce revenue results. With this in place, owners can pursue more growth and expand their business. As professional hospitality leaders with more than 50 years of experience with our team in Hawaii’s tourism market, we can develop successful management platforms and handle the fundamentals to include:
Conduct daily sales calls, arrange site inspections, and client FAM activities
Able to provide quick and timely responses, immediate communication to clients, develop professional long-term business relationships.
Representation at hotels and concierge desk in Hawaii.
Execute and support the operational aspects of business booked (e.g., generate proposals, respond to RFP’s, contract writing, customer correspondence, and updating CRM).
Able to support service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
Develop strong relationships with your team members to ensure working in unity and always striving to achieve the same goals.
Attend requested department and company meetings, as necessary.
Target potential key accounts for the company.
Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within the community to strengthen and expand customer base for sales opportunities.
Manage and develop relationships with key internal and external stakeholders.
Representation at various events and exhibits
Acquiring and developing new business accounts and preparing sales proposals for clients.
To learn more about our services, please contact:
(808) 265-5107
COUNSEL & ADVISING
Do you have a project or idea that you’d love to bring to life? We have been providing clients with a wide range of consulting services such as developing comprehensive marketing plans for domestic and international inbound business to Hawaii. Basic services include visiting the concierge desk in promoting our client's products and services. Other projects are targeting the Meetings, Convention, and Incentive Markets. We help your bottom line in generating revenue as an extension of your team at a reduced cost.
MIKE MURRAY, CMM, CMP, CASE
President
Mike Murray-founder of MM Professional Services. His experience expands over 3 decades from positions to include Senior VP and Director of Events for Peerless Host Hawaii, responsible for corporate sales, brand marketing, and PR integration. He has exceptional management experience, specializing in large scale hospitality operations and state-level tourism, Murray has an extensive background of both on island and international business handlings. Prior to becoming the Senior Vice President of Peerless Host Hawaii, Murray achieved the organizational lead and booking goals for the State of Hawaii eleven years in a row, as well as increased organizational revenue for Hawaii by $190 million in 2012 alone for the Hawaii Visitors and Convention Bureau.
He directed the sales and marketing efforts at world class Grand Wailea and Kea Lani resort on Maui for several years. Prior to moving to Hawaii in 1994 he held key leadership positions at the world class PGA National Resort in South Florida working his way through the ranks starting from Catering, Conventions Services, Sports Sales, and National Sales Director.
Mike Murray recently finished a 2-term board member position at the Oahu Visitors Bureau, currently serving on the Marketing Committee for the Waikiki Community Center, and the Marketing Committee for Kapiolani Community College’s Hospitality Program.
KENDRA MURRAY
Vice President
Kendra Murray-Kendra Murray is a seasoned sales and marketing professional with over 25 years of experience in the hospitality industry. Over the course of her career in the hotel and restaurant industry, she has excelled as a top sales performer for Colonial Williamsburg Hotels & Resort, Planet Hollywood, and Dave & Buster's. Receiving several distinguished awards, including Meeting Professionals International’s Aloha chapter, “Supplier of the Year” award and honored as one of Hawaii's top 10 women in business, by Pacific Edge Magazine. She enjoys spending time with family & friends, hiking, going to the beach, and hot yoga.
JACKIE SLAYTON
Account Representative
Jacki Slaton has nearly five years of experience in the hospitality and tourism industry with a background in a wide range of departments including sales, marketing, events, security, administration, and guest services. She specializes in luxury guest service experiences with a background in companies such as T-Galleria Waikiki, Peerless Host Hawaii and Park Lane Ala Moana.
VANESSA WONG
Account Representative
Vanessa Wong is passionate about International Marketing, Tourism, and Sales. She graduated with Summa Cum Laude honors from Hawaii Pacific University with a bachelor’s degree in Business Marketing. She is currently pursuing her master’s degree in Business Administration. She has two years of experience in sales, marketing, social media content creation, administration, and tourism and guest services with companies such as Peerless Host Hawaii, E Noa Tours, and Restaurant Equipment Hawaii.
LEIGH DREWRY ( BASED ON MAUI)
Account Director
Leigh has over 25+ years of hospitality sales experience, the majority of it in the Hawaiian Islands. She has held sales management positions with The Ritz-Carlton Hotel Company, Grand Wailea Resort, Travaasa Hana and, most recently, Lumeria Maui a wellness retreat facility located in upcountry Maui. She describes her management style as ‘relational’ and many of her former clients have become lifelong friends.
A long-time Maui resident Leigh currently serves on the Board of Directors for the Maui Humane Society and UH Maui College’s HOST Advisory Committee which serves as a vital link between the College and the community and provides a truly authentic learning opportunity for students in the hospitality industry.
Spare time activities include yoga/fitness, wine tasting and relaxing with her rescue cats: Lola, Lucy and Sophie.
LISA NAKAMASU ( BASED ON KAUAI )
Account Director
With over 40+ years in the hospitality industry, Lisa brings a wealth of insight and experience in sales and service within the domestic and international markets. Her previous position dealt primarily with the marketing of Kauai and Hawaii to the Meetings, Convention & Incentive market as well as all markets in Asia, Oceania, Europe and Canada. Well versed in what makes Kauai (and Hawaii) so unique and the ability to present this on a more personal level has enabled her to create a richer experience for first time and repeat visitors.
Lisa has also established close relationships with industry partners over the years. Sales and operational positions with major resorts as well as a regional sales position with Marriott International, Hawaiian Islands, Hotels & Resorts gives her a well-rounded perspective on what is needed to create a win-win opportunity for all.
CHRISTOPHER BLUNT ( BASED ON HAWAII ISLAND)
Account Director
Christopher has been in the hotel & hospitality industry for over 20 years, working for various national and local hotel brands across the Hawaii Island including the Grand Wailea Resort, Mauna Lani Bay Resort, Mauna Kea Resort and Marriott Hotels & Resorts Hawaii. Most recently Christopher was the group and leisure sales manager for Fair Wind Cruises company based in Kona, Hawaii. His expertise is selling to the upscale and luxury group, meetings and incentive market across the United States. With an extensive professional background in both hotel and activity sales, Christopher enjoys sharing his extensive knowledge of the islands, introducing new clients to the vast array of resources and activities and networking with local vendors and clients to build successful partnerships. He has a proven track record of hitting sales quota, exceeding revenue goals and finding custom-fit solutions for all his clients. Customers and vendors love working with Christopher for his genuine Aloha, caring approach and sense of humor. As an active community member Christopher helped educated visitors about the local manta ray population in Kona, served as a member of the Hawaii Ecotourism Association and the MPI Aloha Chapter and volunteers at sports and charity events across the island.
Besides being the ultimate professional, Christopher is an avid waterman, loves music and playing with his band and pursues his passion for creating abstract, realist and Polynesian art drawings.
MEGAN CHINN ( OAHU BASED)
Account Director
Stacie Ayers career has focused on the Hawaii visitor market for over 25 years. She has been specializing in destination sales and management, group sales, special event sales and marketing in the West, and Eastbound market. Her business Ayers consulting has also been successful with assisting in creating, and implementing, marketing strategies, that included media buying, PR, west and eastbound contracting, concierge programs, and lead generation. Her clients range from restaurants, restaurant groups, private chefs, caterers, activities, and tours. She also contributes her time to charitable events both locally and nationwide.
KAYLA MURRAY
Account Coordinator
Kayla is attending the University of Hawaii's Travel Industry Management (TIM) program. She handles all office administrative duties and works as an event manager at Peerless Host Hawaii a local DMC on Oahu.
Mike and his team continue to do a phenomenal job in representing E Noa Tours and Waikiki Trolley as an extension of our sales team! Their efforts in doing sales calls and visiting activity desk throughout Oahu has helped us generate more business! We have been very satisfied with our partnership and results from MM Professional Services!!
Cory Dinell
Director of Sales Westbound
E Noa Tours and Waikiki Trolley
is is a Testimonial. Let your customers tell the world how great you are."
Cory Dinell
MM Professional Services has represented ARCH Hawaii for several years within market business development specific to tourism sector! Arch Hawaii is a creative design, custom fabrication, and brand activation services company. Mike and his team secured business for us within months of representing Arch Hawaii. His great reputation, connections, and professionalism is why we partnered with MM Professional Services. There is no doubt we got the right company to help us grow our local business plus the cost savings versus having to hire a fulltime salesperson.
Rick Schneider
President Arch Hawaii
Rick Schneider
I am writing this endorsement testimonial to express my support for MM Professional Services.
I have worked with Mike Murray for over 30 years when I was VP of Marketing for the Castle Hotels & Resort, VP of Sales at Hilo Hattie-The Store of Hawaii, VP of Marketing at the Pacific Historic Parks and VP of Sales at Royal Hawaiian Limousine & Tours. Mike knows the travel industry, has tremendous contacts and has the highest level of integrity.
Since I worked in Waikiki my entire career, I know all the companies and individuals that have General Sales Agents companies in Hawaii. I have used Mike Murray’s company and believe he offers the best services in the Oahu Visitor Industry for those companies looking for representation at the travel desk and concierges in Waikiki, West Oahu and on the North Shore properties.
Carlton Kramer
President
Marketing Specialists of the Pacific
Carlton Kramer
CONTACT ME
Have a particular challenge you’re trying to deal with? Contact me today and see what I can do for you.
865 Puuomao st
8082655107